Important Information
DraftKings Customer Service will never ask you to confirm a code that was sent to your device. If someone asks you for the code, please change your password immediately.
Customers who are geolocated in Massachusetts (MA) are required by the state regulator to log into DraftKings Sportsbook and Casino via two-factor authentication (2FA). 2FA is an extra layer of protection for you and helps to ensure the ongoing security of your account.
What this means for customers using Sportsbook or Casino in Massachusetts:
- You’ll need to provide DraftKings with a mobile phone number.
- At each login, you’ll receive a unique code for DraftKings via SMS to the mobile number you provided.
- You won’t be able to access your DraftKings Sportsbook or Casino account without entering a correct username, password, and 2FA code.
Frequently asked questions
Do I have to use 2FA?
If you’re using DraftKings Sportsbook or Casino and geolocated in Massachusetts, you’re required by state regulation to use 2FA.
Do I have to use 2FA if I leave Massachusetts?
If you’re geolocated outside of Massachusetts, you will be prompted to use 2FA during login.
Can I change the phone number for 2FA?
It’s important to use your own mobile phone number for 2FA to ensure your account is secure. If you need to change or update your mobile phone number, please contact the DraftKings Customer Support Team.
What if I no longer have access to the mobile phone number associated with my account?
If you need to change or update your mobile phone number, please contact the DraftKings Customer Support Team.
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