Geolocation & Troubleshooting
- How do I turn on location services for an iOS mobile device? (US)
- How do I turn on location services for an Android mobile device? (US)
- How do I turn on location services for a web browser? (US)
- Why am I seeing a restricted or ineligible location message? (US)
- Why can’t DraftKings detect my location? (US)
- How do I manage the GeoComply Player Location Check plug-in? (US)
Account Profile & Settings
- How do I create an account? (US)
- Why am I being asked to verify my identity? (US)
- Why am I asked to provide my Social Security number (SSN) to DraftKings? (US)
- How do I close my DraftKings account? (US)
- How do I reactivate my DraftKings account if I closed it? (US)
- How do I change the email address on my DraftKings account? (US)
Account Management
- DraftKings' Getting Started Guide (US)
- Where do I find my transaction history? (US)
- What do the transaction categories on the transaction page mean? (US)
- How does DraftKings display my playable balance? (US)
- How do pending transactions affect my DraftKings account balance? (US)
- Does DraftKings prevent commingling of funds between consumer accounts and company operating expenses? (US)
Account Login & Security
- Account Security (US)
- Troubleshooting Login Issues - Overview (US)
- Document Upload Criteria - Overview (US)
- How do I change or reset my password? (US)
- What is two-factor authentication (2FA)? (US)
- What is strong authentication and how do I enable it? (US)
Account Policies
- How do I verify my account? (US)
- Can I use my existing DraftKings account to log into all products? (US)
- Where are the Terms of Use? (US)
- How is my information protected? (US)
- How old do I have to be to play on DraftKings? (US)
- Why am I getting a Duplicate Account message? (US)