How do I enable or disable two-factor authentication (2FA)? (US)

Important

DraftKings Customer Service will never ask you to confirm a code that was sent to your device. If someone asks you for the code, please change your password immediately.

How to enable/disable 2FA via apps

Daily Fantasy App

1. Log into the DraftKings Daily Fantasy app.

2. Tap on the profile icon at the top left.

3. Select Login & Security.

4. Tap your profile photo and select Login & Security. 
5. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
6. In the Two-Factor Authentication pop-up window, enter your mobile phone number and click Send Verification code. 
7. Enter the 2FA code sent to your mobile phone and toggle ON 2FA.
   • To disable 2FA follow the same steps as shown below and toggle OFF 2FA.

Sportsbook & Casino Apps

1. Log into the DraftKings Casino or Sportsbook apps.
2. Tap your profile photo and select Settings.
3. Select Login Security Preferences. 
4. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
5. In the Two-Factor Authentication pop-up window, enter your mobile phone number and click Send Verification code. 
6. Enter the 2FA code sent to your mobile phone and toggle ON 2FA.
   • To disable 2FA follow the same steps shown below and toggle OFF 2FA.

How to enable/disable 2FA via mobile web

1. Log into DraftKings. 
2. Tap the three-line Menu icon in the top left corner. 
3. On the left rail, tap the gear Settings icon.
4. Tap Account Information. 
5. From the My Account dropdown in the center of the screen, select Login & Security. 
6. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
7. In the Two-Factor Authentication pop-up window, enter your mobile phone number and click Send Verification code.

How to enable/disable 2FA via desktop

1. Log into DraftKings. 
2. Click your profile photo and select Account Information. 
3. On the left rail, click Login & Security. 
4. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
5. In the Two-Factor Authentication pop-up window, enter your mobile phone number and click Send Verification code

Notes about managing two-factor authentication (2FA):

• If you’re geolocated in Connecticut (CT), Illinois (IL), Massachusetts (MA), New Jersey (NJ), and Pennsylvania (PA) you are required to use 2FA for login for Sportsbook and Casino. We don’t offer the ability to disable 2FA within CT, IL, MA, NJ, and PA.
• 2FA won’t work with a phone number that can’t receive SMS messages. 
• If you need to change your phone number, you’ll need to turn two-factor authentication off and back on.